Troubleshooting

Having an issue with a 3D Printer?

Having issues with a 3D Printer? If you face any problem with the 3D Printer connectivity, starting prints, or any halting in the printing process, we would need a detailed log from your 3D Printer i…

Updated 3 months ago by Artem Lozinsky

How to send the problem report with enabled detailed logging (verbose mode) from the 3DPrinterOS cloud client?

Updated 3 months ago by Andrew

How to solve 3D Printers' incorrect or changed identification

How to solve an incorrect or changed identification when connecting 3D printers. When you face a situation when multiple 3D printers are connected to one Raspberry Pi, a single-board computer, or a P…

Updated 3 months ago by Artem Lozinsky

Having an issue with a file

Having an issue with a file? Hey there, if you are experiencing any issue with a file in 3DPrinterOS, then there are two ways to troubleshoot the issue: The first way – report a problem to the 3DPrin…

Updated 2 years ago by Andrew

B2B customer support process in 2021

3DPrinterOS Software Support Process in 2021 Dear 3DPrinterOS and 3D Control Systems customers and partners, Our company and the number of installations and customers is growing. We’ve reached a poin…

Updated 2 years ago by Andrew

Having an issue with the software?

How to g et support. If you have a Free license, the only way to get support is through the 3DPrinterOS Forum.. For paying customers, you can use the direct channel of communication with the Support…

Updated 2 years ago by Andrew

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